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Fantasy Journey of Balance Begins Here

Fantasy Journey of Balance Begins Here

11411 51 Ave, Edmonton, 
Alberta, Canada, T6H0L8.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Will I receive the same product that I see in the picture?

Yes. Each item is photographed carefully to reflect its true appearance. Natural materials may have slight variations, which are part of their unique beauty.

2. Where can I view my sales receipt?

You can view and download your receipt directly from your account order history or from the confirmation email sent after purchase.

3. How can I return an item?

Simply contact our customer service team within the return period. We will provide clear instructions and assist you through the process.

4. Will you restock items indicated as “out of stock”?

Yes, in most cases. Many of our designs are restocked, though some limited editions may not return. You can sign up for restock notifications.

5. Where can I ship my order?

We ship worldwide. Shipping options and costs will be shown at checkout based on your location.

6. How long will it take to receive my order?

Delivery times vary by destination. Standard shipping usually takes 7–14 business days, with expedited options available.

7. Can I track my order?

Yes. Once your order ships, you will receive a tracking number by email to follow its journey.

8. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options depending on your region.

9. Are the crystals and materials authentic?

Absolutely. We source genuine crystals, woods, and metals, working with trusted artisans to ensure authenticity and quality.

10. How should I care for my jewelry or talisman?

Keep it dry, store it in a soft pouch, and avoid harsh chemicals. Regular gentle cleaning will preserve its beauty and energy.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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